How to Scale Your Human Infrastructure

April 26, 2012 2:30 pm - 3:30 pm - Ballroom C
Track: Track 4 - Operations

Building and Maintaining Teams – Staffing, outsourcing, running remote staff, insourcing, organization structure – these are all issues to consider as you plan for the growth of your company. In this session we will address the age old question: How do you best scale your human infrastructure? As they say – teams are only as strong as their weakest link. When Customer Support is one of the most important areas of live business, how can you ensure you have the best team and best support structure for your product?  This panel will discuss various approaches to scaling, building, and managing quality support teams for the online social market.

Speakers

• Panelist: Linda , Director, Global Community Relations, Sony Online Entertainment
• Panelist: Mike Goslin, GM Rebel Entertainment Company, Rebel Entertainment, an IAC Company
• Moderator: Jay Moore, Founder and CEO, Popzy
• Panelist: Jake Witherell, Chief Operating Officer, Schell Games